# About Us > Pack Heap, trusted partner for custom packaging. Get packaging, expert support, fast turnaround, and sustainable solutions at the same time. Source: https://packheap.com/about-us/ Publisher: Pack Heap Type: page Last updated: 2026-10-05 --- # About Us Pack Heap’s purpose in entering the packaging industry is to provide personalized packaging solutions to brands, whether small or large, that are exceptional in quality and perform in the best possible way in the market. For the past 5 years, we have provided custom packaging and boxes to thousands of brands, whether they are from the retail industry, pharmaceutical, or e-commerce brands, within 6-8 business days and at factory rates. ## Who We Are Our identity is defined by our services and our commitment to providing the best-quality packaging on time and with the promised quality. Whether it is a small brand or a large enterprise, we have the skills, knowledge, and immense expertise to fulfil their packaging needs without compromising on sustainability and quality. Our aim is for all brands to shift toward recyclable packaging so that, together, we can protect the Earth from waste and pollution. #### Ethan Brooks **CEO** #### Ryan Mitchell **Marketing Manager** #### Austin Morgan **Author and Designer** #### Emily Carter **Production Manager** #### Sophia Parker **Sales Manager** ## Why Choose Pack Heap? Pack Heap is a Packaging Partner Behind Leading and Growing Brands. - **No Hidden Costs:** Transparent pricing from quote to delivery. - **Free Design Support:** From artwork creation to print ready files - **Low MOQs:** Start from as low as 100 boxes - **Eco-Friendly Materials:** Biodegradable, recyclable and FSC-compliant - **Fast and Free Delivery:** Free shipping to your address without any delay. - **Dedicated Customer Support:** One point of contact from start to finish [Start Your Packaging](https://packheap.com/get-quote/) #### Annual Revenue - Built by helping brands like yours win 5 Years+ #### Happy Customers are being served by us 0 + #### on Google & Trustpilot - Real clients, real stories 4.8 ★ #### Customer Support and service 24 /7 ### Design and Packaging Expertise Most brands come to us with a product and no packaging file. This is exactly where we start. Our design team handles everything from initial concept to a print ready file so you do not feel stuck. Our designers can support you with: - Creating artwork for packaging from scratch - Refining and improving existing designs - Custom dielines and structural packaging support - Preparing print ready files - Pre production setup & proofing before every order We don’t just print. We help businesses create a unique and memorable brand identity ### Customization Freedom No templates. No size restrictions. No finish limitations. Every box is designed with your specific product dimensions, brand requirements, and market positioning in mind. You have complete freedom to customize: - Box size, shape, and structural style - Material type and board thickness - Print color range including CMYK and PMS matching - Finishing including foiling, embossing, and lamination - Add ons like inserts, dividers, windows, and hang tabs If you can imagine it for your packaging, we can make it without compromise. ### Built for Speed and Scale A 6 to 8 business day turnaround is our production standard on every order regardless of quantity or design complexity. We handle wholesale and minimum orders with the same dedication. Our production process is built to deliver: - Standard turnaround of 6 to 8 business days - Consistent quality across small and large volume runs - On time dispatching of order - Batch tracking from file approval to shipping - Rush order options available on request Fast does not mean rushed. Every order meets the same quality standard regardless of timeline. ### Our Quality Commitment Every order at Pack Heap goes through a structured quality control process before it leaves our facility. We check every box against your approved proof so what you receive matches exactly what you signed off on. Our quality process covers: - Digital proof sent for approval before production begins - Material & print output checked against approved proof - Structural integrity check before dispatch - Pre shipment inspection on every bulk order - Reprint policy on any approved quality issue We do not ship an order we would not be proud to receive ourselves. ## Trusted by Thousands — Backed by 550+ 5-Star Reviews from Delighted Customers! Real feedback from teams who focused on packaging and saw the difference it made. - - - - - We weren't expecting much beyond a standard box, but what arrived from Pack Heap genuinely impressed us. The print quality was sharp, the finish felt premium, and our customers have been commenting on the packaging before they even open the product. Smooth process from start to finish, and a great experience with Pack Heap as our custom packaging provider. **Marcus T. Holloway** - - - - - I was nervous ordering custom packaging from Pack Heap for the first time, but the team made the whole process really easy. They caught an issue with my file before it went to print and fixed it without me even asking. The boxes came out exactly right, and I couldn’t be happier with the result. Already planning my next order with Pack Heap. **Danielle R. Schwartz ** - - - - - Getting the sizing right was my biggest concern, but Pack Heap got everything spot on. Everything fit perfectly with no compromise on dimensions and no hidden fees. The cardboard is solid and holds up really well during shipping. Exactly what a small business needs when presentation matters. **Kevin J. Albright ** - - - - - The customization process with Pack Heap was straightforward, and I never felt lost at any point. What stood out most was how sturdy the final product felt it wasn't flimsy at all. Our subscription boxes look polished and professional now, which has made a real difference in how customers perceive our brand. Pack Heap made the whole experience smooth from start to finish. **Priya M. Castellano** - - - - - Placed my order with Pack Heap, got updates along the way, and received the boxes right on time. Simple as that. The gloss finish looked even better in person than it did on screen. Really happy with how everything turned out, and I’ll definitely be coming back to Pack Heap for my next order. **Thomas W. Greer ** ## Frequently Asked Questions Everything you might want to know before getting started. #### What does your company offer? Our company offers custom packaging solutions for businesses of all sizes, whether it is boxes, paper bags, Mylar bags, folding cartons, stickers, labels, pouches, and other printing materials. #### Do you manufacture packaging according to product dimensions? Yes, to reduce material costs, we manufacture packaging in the right size according to the product dimensions. #### Which industries do you produce custom packaging and boxes for? We produce packaging for all industries, such as apparel and fashion, bakery, food, jewelry, cosmetics, electronics, stationery, and also for holiday events and occasions. #### Do you provide eco-friendly packaging solutions? Yes, we provide eco-friendly packaging solutions because we are FSC and ISO-certified packaging suppliers. #### Do you offer wholesale and bulk orders? Yes, we offer wholesale and bulk orders to our beloved clients at affordable rates. #### Why should I choose your packaging company? You should choose Pack Heap because we have advanced printing technology, more than 5+ years of experience, and a skilled team. In addition, we follow customer-centric approaches and also offer affordable rates. #### Do you offer free shipping on both bulk and low-minimum orders? Yes, we offer free shipping on both bulk and low-minimum orders in the USA and the UK. ### Order a Sample Kit Get Free Consultation and Order Your Sample Kit to feel More Confident for --- ## Related - [Boxes for Chocolate Covered Strawberries](https://packheap.com/product/custom-boxes-for-chocolate-covered-strawberries/): We offer boxes for chocolate covered strawberries in custom sizes and made with food-grade wax-coated materials at wholesale rates and with free shipping. - [Custom 1 2 3 Bottom Display Lid Boxes](https://packheap.com/product/custom-123-bottom-display-lid-boxes/): Get custom 1 2 3 bottom display lid boxes to prevent sudden product falls from the bottom and enhance your brand image and sales. 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